Before E7: Optimize Teams Phone and Unlock Copilot Value in E5
Most organizations are overpaying for Microsoft Teams Phone. Learn how to optimize licensing in E5, eliminate duplicate telephony, and turn savings into Copilot investment.
Copilot APIs Are Turning Microsoft 365 Into an AI Platform
Over the past year, Microsoft has been steadily releasing the Microsoft 365 Copilot APIs — a set of RESTful APIs that expose Copilot capabilities directly to developers, including the Retrieval API, Chat API, Meeting Insights APIs, Interaction Export APIs, and change notifications for Copilot activity. Most developers see these as new
Microsoft Graph: Finding a Teams Meeting ID by Subject or Date
When working with Microsoft Graph, retrieving meeting artifacts like recordings, transcripts, or AI insights is a bit harder than it should be because you can’t query an onlineMeeting directly by subject or date. Instead, you have to go through the calendar events first, then use the join URL to
How to Clear Microsoft Teams (NEW or Classic) Cache on Windows or Mac
Clearing the cache of Microsoft Teams can sometimes resolve unusual behaviour or outdated server-side settings (ex. changes made in Teams Admin Center or Azure that have yet to be reflected in your client). By deleting the local data stored in your Microsoft Teams client, you force the client to reload
How to Check the Permissions of Your Microsoft Graph Application Via JWT
Check the Permissions of Your Microsoft Graph Application using Access Token (JWT) To ensure that your Microsoft Graph application is functioning properly, it is important to check its permissions (go here for a full list of graph permissions). This will help you make sure that the app has the necessary
Microsoft Teams Shared Calling — Everything You Need To Know (2025 Edition)
One of the big announcements at Microsoft Inspire 2023 was the unveiling of Shared Calling for Microsoft Teams. Since then, Shared Calling has garnered significant interest, especially among organizations observing a decline in PSTN usage, because it presents a significant cost-saving opportunity by having users share the cost of a
Introducing a Dedicated Microsoft Graph Permission for License Assignment
For a long time, the User.ReadWrite.All permission was the least privilege possible for your application or scripts to perform Direct…
Microsoft Teams Admins can no longer create Teams Phone Resource Accounts
Less than a month ago (Apr 18, 2024), Microsoft announced via Message Center (MC780743) that the following Entra roles: * Teams Administrator * Teams Communications Administrator * Teams Telephony Administrator Will no longer grant the ability to create Resource Accounts. Starting in mid-July 2024, only Global Administrators or User Administrators can create and
How to Automatically License Resource Accounts in Microsoft Teams
As a Microsoft Teams Admin, you may face challenges creating new call queues or auto attendants if you don't have the appropriate roles to…
Solutions for Managing Direct Routing Numbers in Teams
There are various reasons why your organization may choose Direct Routing as your PSTN connectivity option in Microsoft Teams. (Shameless plug to my other article on why you should consider DRaaS) * You may have an existing PSTN infrastructure (ex. SBCs / SIP Trunks) you want to continue to leverage with existing
Teams Sprawl Can Hinder Your Copilot Rollout. Team Owners Can Help!
Microsoft’s Copilot promises to unlock the power of generative AI and revolutionize the way you work.
5 Reasons to Consider Direct Routing as Service (DRaaS) as Your PSTN Connectivity into Microsoft…
Microsoft provides customers great flexibility in choosing their PSTN connectivity into Microsoft Teams through various options. Earlier…