How to Clear Microsoft Teams (NEW or Classic) Cache on Windows or Mac

Clearing the cache of Microsoft Teams can sometimes resolve unusual behaviour or outdated server-side settings (ex. changes made in Teams Admin Center or Azure that have yet to be reflected in your client).

By deleting the local data stored in your Microsoft Teams client, you force the client to reload new data from the server which can sometimes solve the issue you are experiencing.

⚠️ Although clearing the cache can be a quick fix, it deletes certain settings that are not stored in Microsoft’s Cloud (ex. your video/audio settings). It’s a good idea to keep track of your settings before clearing the cache.

Clear Cache on NEW Teams for Mac

1. Open Terminal (Command + Space and enter Terminal.)
2. Run below Command:

rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams 
rm -rf ~/Library/Containers/com.microsoft.teams2

Clear Cache on Teams (Classic) for Mac

1. Open Terminal (Command + Space and enter Terminal.)
2. Run below Command:

rm -r ~/Library/Application\ Support/Microsoft/Teams

Clear Cache on NEW Teams for Windows

1. Open the Run dialog Box (Windows logo key + R)
2. Enter the following path:
   C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe
3. Delete all files from the Directory

Clear Cache on Teams (Classic) for Windows

1. Open the Run dialog Box (Windows logo key + R)
2. Enter the following path:
   %appdata%\Microsoft\Teams
3. Delete all files from the Directory